fillpost Support
Email hello@fillpost.app. fillpost does not provide chat or in-app messaging, so email is how you reach us.
Report a problem with an Order
After delivery, the buyer has 48 hours to report only one of: wrong specification or condition; not the unit; or never arrived. A report is a form in the app, not a conversation.
If the buyer does not file a valid report in those 48 hours, the Fill stands and the seller is paid. There is no change-of-mind return.
Payments
The buyer is not charged at Post. When a seller taps Fill, we attempt to authorize the buyer’s payment method for the posted price. Authorization is a hold, not a completed charge. We capture when tracking is on the Order or at first scan. A voided Fill releases the authorization, and no fee is taken on a void. Statement descriptor: FILLPOST.
Orders and clocks
A live Order that does not Fill drops seven days after Post. The buyer may post again.
New: one photograph of the back of the sealed box, due six hours after Fill. Like New and Good: one photograph of the unit, due twenty-four hours after Fill. Tracking number due forty-eight hours after Fill. A missed clock voids the Fill, and the Order returns to Live at the same price. A missed notification does not extend a clock.
Sellers
Sellers must complete Stripe Connect Express and keep payouts enabled to Fill. The seller receives ninety percent of the posted price, paid after the report window if the Fill stands. Seller Connect can be managed in Stripe’s Express dashboard.
Your account
You must be 18 or older. To delete your account, or to request access or correction, email hello@fillpost.app. Deletion does not erase records we must keep under the Privacy Policy.
You may opt out of arbitration by emailing hello@fillpost.app within 30 days after you create your account. The email must say that you opt out of arbitration.
Do not send card numbers to hello@fillpost.app.
This page summarizes the Terms of Use and Privacy Policy. If anything here differs, those documents control.